Frequently Asked Questions

Everything you need to know about shopping with Hub.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.

What is Hub's return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.

How do I find my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as fits can vary between slim, regular, and oversized collections.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order in real-time?

Yes. Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal to monitor your package's journey.

Are your materials sustainably sourced?

Hub is committed to conscious fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% sustainable sourcing by 2025.